Fix SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys) Error on Windows

The SYSTEM_SERVICE_EXCEPTION error related to igdkmd64.sys is a common BSOD issue caused by outdated drivers, hardware incompatibility, or conflicts. This guide provides detailed steps to resolve the error.

Bertie Atkinson

The SYSTEM_SERVICE_EXCEPTION error, often accompanied by the mention of igdkmd64.sys, is a Blue Screen of Death (BSOD) issue that primarily relates to Intel Graphics Drivers. This error occurs when the Windows operating system encounters a problem with the igdkmd64.sys file, which is a critical component of the Intel Graphics Driver. The issue can manifest due to outdated drivers, hardware incompatibility, or conflicts between software components

Updating Intel Graphics Drivers

One of the most effective ways to resolve the SYSTEM_SERVICE_EXCEPTION error is to update the Intel Graphics Drivers. Outdated drivers are a common cause of this issue, as they may not be compatible with the latest Windows updates or hardware configurations.

If the issue persists, consider uninstalling the current driver before installing the new one. This ensures that any corrupted files are removed from the system.

Checking Hardware Compatibility

Hardware incompatibility can also trigger the SYSTEM_SERVICE_EXCEPTION error. Ensure that your graphics card and other hardware components are compatible with your version of Windows. For example, older hardware may not support the latest Windows updates, leading to driver conflicts.

  • Check the manufacturer’s website for compatibility information.
  • Verify that your system meets the minimum requirements for the Intel Graphics Driver.
  • If necessary, upgrade your hardware to ensure compatibility.

In some cases, the issue may be caused by faulty hardware. Run a diagnostic tool to check for hardware failures, such as a failing graphics card or RAM.

Running System Diagnostics

System diagnostics can help identify underlying issues that may be causing the SYSTEM_SERVICE_EXCEPTION error. Windows includes built-in tools that can scan for hardware and software problems.

  • Open the Command Prompt as an administrator.
  • Run the sfc /scannow command to check for corrupted system files.
  • Use the DISM /Online /Cleanup-Image /RestoreHealth command to repair the Windows image.

Additionally, you can use third-party diagnostic tools to perform a more comprehensive scan of your system. These tools can detect issues that may not be identified by the built-in Windows utilities.

Resolving Driver Conflicts

Driver conflicts are another common cause of the SYSTEM_SERVICE_EXCEPTION error. This occurs when multiple drivers attempt to access the same hardware resource, leading to instability.

  • Open the Device Manager and check for any devices with a yellow exclamation mark.
  • Update or uninstall conflicting drivers.
  • Disable any third-party software that may interfere with the Intel Graphics Driver.

If the issue persists, consider performing a clean boot to isolate the problem. This involves disabling all non-essential startup programs and services, allowing you to identify the source of the conflict.

Preventing Future Errors

To minimize the risk of encountering the SYSTEM_SERVICE_EXCEPTION error in the future, ensure that your system is regularly updated. Enable automatic updates for both Windows and your hardware drivers to maintain compatibility and stability.

Regularly scan your system for malware, as malicious software can corrupt system files and trigger BSOD errors. Use a reliable antivirus program to protect your system from potential threats.

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