Android phones occasionally exhibit a peculiar issue where the device rings, but no call is received. This anomaly can stem from network misconfigurations, carrier settings, or audio management problems.
1. Verify Network Settings
Network settings play a pivotal role in call reception. If your phone rings but no call appears, the issue might lie in the network configuration. Start by checking if your device is connected to the correct network mode. Navigate to Settings > Network & Internet > Mobile Network and ensure the preferred network type is set to LTE/4G or 5G, depending on your carrier’s capabilities. If the problem persists, toggle Airplane Mode on and off to reset the network connection.
Additionally, inspect the SIM card status. A faulty or improperly inserted SIM card can disrupt call reception. Remove the SIM card, clean it gently, and reinsert it securely. If the issue continues, test the SIM card in another device to rule out hardware problems.
2. Update Carrier Settings
Carrier settings govern how your device interacts with your mobile network. Outdated or misconfigured carrier settings can lead to call reception issues. To update these settings, go to Settings > System > Advanced > Carrier Settings. If an update is available, follow the on-screen instructions to install it. This process ensures your device aligns with the latest network protocols and configurations.
If your carrier does not provide automatic updates, contact their customer support for assistance. They may guide you through manual updates or provide specific configurations tailored to your device and location.
3. Check Audio Management Settings
Audio management settings can inadvertently block incoming calls. Ensure your device is not set to Do Not Disturb mode, which silences calls and notifications. Navigate to Settings > Sound > Do Not Disturb and disable the feature if enabled. Additionally, verify that call forwarding is not activated. Go to Settings > Calls > Call Forwarding and ensure no numbers are listed under forwarding options.
Inspect the volume settings to confirm the ringer volume is audible. Adjust the volume using the physical buttons or through Settings > Sound. If the issue persists, test the audio output by playing a ringtone or making a test call.
4. Update System Software
System software updates often include bug fixes and performance improvements that can resolve call reception issues. To check for updates, go to Settings > System > System Update. If an update is available, download and install it. Ensure your device is connected to a stable Wi-Fi network and has sufficient battery life before proceeding.
If updating the software does not resolve the issue, consider performing a factory reset as a last resort. Backup your data beforehand, as this process erases all information on the device. Navigate to Settings > System > Reset Options > Erase All Data (Factory Reset) and follow the prompts.
5. Test Call Reception in Different Locations
Network coverage varies by location, and weak signals can cause call reception problems. Test your device in different areas to determine if the issue is location-specific. If calls are received in some locations but not others, the problem may lie with your carrier’s network coverage. Contact your carrier to inquire about network outages or signal strength in your area.
If the issue persists across multiple locations, consider switching to a different carrier or upgrading to a device with better network compatibility.
