Error code 0x80073d13 is often related to problems with the Xbox app or its associated services on Windows. It may occur during the installation, update, or launch of games from the Xbox Game Pass library. Common causes include corrupted app data, network connectivity issues, or outdated system components.
Check Your Network Configuration
Network issues are a frequent cause of error code 0x80073d13. To ensure your network is functioning correctly, follow these steps:
- Verify that your internet connection is stable and active.
- Restart your router or modem to refresh the connection.
- Disable any VPN or proxy services that might interfere with the Xbox app’s connectivity.
- Ensure that your firewall or antivirus software is not blocking the Xbox app.
If the issue persists, consider resetting your network settings. Open the Settings app, navigate to Network & Internet, and select Network Reset. This will restore your network configurations to their default state.
Update the Xbox App
An outdated Xbox app can lead to compatibility issues and trigger error code 0x80073d13. To update the app:
- Open the Microsoft Store on your Windows device.
- Click on the Library icon in the bottom-left corner.
- Locate the Xbox app and select Update if an update is available.
If no updates are available, consider reinstalling the app to ensure you have the latest version. Uninstall the Xbox app from the Apps & Features section in the Settings app, then reinstall it from the Microsoft Store.
Reinstall the Xbox App
If updating the app does not resolve the issue, a complete reinstallation may be necessary. Follow these steps:
- Open the Settings app and go to Apps & Features.
- Search for the Xbox app, click on it, and select Uninstall.
- Restart your computer to ensure all residual files are removed.
- Reinstall the Xbox app from the Microsoft Store.
Reinstalling the app can resolve issues caused by corrupted files or incomplete installations.
Update Windows
Outdated system components can also contribute to error code 0x80073d13. Ensure your Windows operating system is up to date:
- Open the Settings app and navigate to Update & Security.
- Click on Windows Update and select Check for updates.
- Install any available updates and restart your computer.
Keeping your system updated ensures compatibility with the latest version of the Xbox app and its services.
Reset the Microsoft Store Cache
A corrupted Microsoft Store cache can interfere with app installations and updates. To reset the cache:
- Press Windows + R to open the Run dialog box.
- Type wsreset.exe and press Enter.
- Wait for the process to complete, then restart your computer.
This action clears the cache and can resolve issues related to app installations.