The “Requested Service Not Available” error in Autodesk applications often occurs when the software cannot establish a connection to the required services. This can be due to network issues, outdated software, or misconfigured service settings
This error is commonly associated with Autodesk’s licensing and authentication services. If these services are unavailable or improperly configured, the software cannot verify your license, leading to the error message.
Step 1: Verify Network Connectivity
Network connectivity is a critical factor in resolving the “Requested Service Not Available” error. Autodesk applications rely on a stable internet connection to communicate with licensing servers. Follow these steps to ensure your network is functioning correctly:
- Check your internet connection by visiting other websites or using online tools to test connectivity.
- Ensure that your firewall or antivirus software is not blocking Autodesk applications. Add exceptions if necessary.
- If you are using a VPN, disable it temporarily to see if it resolves the issue.
- Restart your router or modem to refresh the connection.
If the issue persists, proceed to the next step.
Step 2: Update Autodesk Software
Outdated software can lead to compatibility issues and errors. Ensure that your Autodesk application is up to date by following these steps:
- Open the Autodesk desktop app or Autodesk Account portal.
- Check for available updates under the “Updates” or “Product Updates” section.
- Download and install any pending updates.
- Restart your computer after the update process is complete.
Updating your software ensures that you have the latest bug fixes and improvements, which can resolve the “Requested Service Not Available” error.
Step 3: Check Autodesk Service Status
Autodesk’s licensing and authentication services may experience downtime or disruptions. To verify the status of these services, follow these steps:
- Visit the Autodesk Health Dashboard to check for any ongoing service outages.
- If a service outage is reported, wait until Autodesk resolves the issue on their end.
- If no outages are reported, proceed to the next step.
Monitoring the service status helps you determine whether the issue is on your end or Autodesk’s.
Step 4: Reset Autodesk Licensing Service
If the above steps do not resolve the issue, resetting the Autodesk Licensing Service may help. Follow these instructions:
- Press Windows + R to open the Run dialog box.
- Type services.msc and press Enter to open the Services window.
- Locate the Autodesk Licensing Service in the list.
- Right-click the service and select Restart.
- If the service is not running, right-click and select Start.
Restarting the service ensures that it is functioning correctly and may resolve the error.
Step 5: Reinstall Autodesk Software
If none of the above steps work, reinstalling the Autodesk software may be necessary. Follow these steps:
- Uninstall the Autodesk application from your computer using the Control Panel or Settings app.
- Download the latest version of the software from the Autodesk website.
- Install the software and restart your computer.
Reinstalling the software ensures that all components are correctly installed and configured.
Step 6: Contact Autodesk Support
If the error persists after following all the steps above, it may indicate a more complex issue. In such cases, contact Autodesk Support for further assistance. Provide them with detailed information about the error and the steps you have already taken to resolve it.
Autodesk’s support team can provide specialized guidance and troubleshooting steps tailored to your specific situation.